Return Policy

RETURN POLICY

We here at ARK Traders pride ourselves on customer service and quality. Our refund policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund. 

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or PayPal or your original method of payment.

LATE or MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank, there is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund then contact us at arktraders.us@gmail.com.

SHIPPING
To return your product, you should mail your product to 74-18 263rd Street, Glen Oaks, NY 11004 USA.
You will be responsible for paying for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Sorry for the inconvenience.

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